top of page

​ACCESSIBILITY STATEMENT

This statement was last updated on September 20, 2025.


Victory Point Express is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1.

Our Efforts

We strive to make our website easy to navigate and usable for all visitors, including those using assistive technologies like screen readers, screen magnifiers, voice recognition software, and keyboard navigation.

Ongoing Improvements

We regularly audit and update our website to improve accessibility. Our goal is to create a digital experience that reflects our values of inclusivity, access, and respect for all.

  • Inclusivity – Everyone should feel welcome and able to use our site with ease

  • Access – Content should be reachable and functional for all, regardless of ability

  • Respect – We prioritize user dignity by removing barriers to information and services

  • Responsiveness – We actively listen to feedback and make improvements as needed

  • Compliance – We strive to meet or exceed WCAG 2.1 standards for web accessibility

Third-Party Content Compliance

Declaration of partial compliance with accessibility standards due to third-party content is not applicable to Victory Point Express.

All core features, content, and functionalities on our website are developed and maintained by our internal team or verified service providers. We do not rely on external content or embedded third-party platforms that fall outside of our accessibility control.

We are fully responsible for the accessibility of all content presented on victorypointexpress.com and remain committed to maintaining a user-friendly experience for all visitors.

Accessibility Arrangements at Victory Point Express

Victory Point Express is committed to making our services accessible not just online, but in how we operate day to day. We have taken the following steps to ensure accessibility for all clients:

Customer Service Accessibility

  • Our team is trained to assist clients with various needs in a respectful and accommodating manner

  • We offer phone, email, and online form support for inquiries and service requests

  • Printed materials can be provided in large print or plain language upon request

On-Site Accessibility

  • Our field team can accommodate special pickup instructions for customers with mobility challenges

  • In-home pickups can be arranged to minimize physical effort or strain for the client

  • We offer curbside pickup options for easier access, especially for seniors or clients with disabilities

Communication Accessibility

  • We aim to provide clear, plain-language communication across all platforms

  • Upon request, we can offer alternate formats such as text summaries or verbal confirmations

  • All key contact information is easy to find and use, with responsive customer support

Requests, issues, and suggestions

Victory Point Express welcomes feedback to help us improve accessibility and user experience for all customers. If you encounter any barriers while using our services — online or in person — we want to hear from you.

You can contact us to:

  • Report an accessibility issue on our website or booking system

  • Request information in an alternate format (such as large print or verbal explanation)

  • Ask for assistance with booking, forms, or navigating our services

  • Share ideas or suggestions to help us serve you better

We are committed to responding to all accessibility-related inquiries in a timely and respectful manner.

bottom of page